IHOF RETURN AND EXCHANGE POLICY
IHOF will gladly accept eligible merchandise received within 15 (fifteen) days from the date of purchase. You can return for refund, exchange or store credit. The customer must obtain a Return Authorization Number (RA#) online before the merchandise is mailed back to IHOF.
There are separate requirements in place for Holiday Policies.
Items not eligible to be returned : Panties, Stocking, body stocking, Eye Lashes, Pasties, body appliques, pantyhose, wigs, and price reduced or Clearance Items
Please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package we require that you contact us within 48 hours after receiving your package. If no attempt to contact us via telephone, email, or Live Chat is made regarding the damaged / missing items within 48 hours, all items are deemed correct & received.
Please immediately try on the main portion of your item to ensure it fits properly. Please do not try on any panties, stockings, or accessories until you know the item fits properly.
If the boots or shoes you purchased do not fit they can be returned or exchanged if they are unworn and in the original packaging, within 15 (fifteen) days of the purchase date. Shoes not shipped in their original packaging or if the packaging that is damaged or marred due to improper shipping by the customer is subject to a $10.00 repackaging fee Please note do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton.
WHAT ADDRESS DO I SHIP MY RETURN TO?
IHOF Boutique & Spa LLC.
123 Suite A. Hwy 80 East. #143
Clinton, MS 39056
WHAT IF I AM UNABLE TO LOCATE MY DELIVERED PACKAGE?
IHOF needs to be contacted within 5 business days of the posted delivery date documented on the UPS or USPS tracking systems. International shipping methods vary.
It is the customer's responsibility to track and locate their delivered package. If you are unable to locate your delivered package contact IHOF immediately.
Your Order Confirmation supplied you with the delivery dates, and ability to track your package via the UPS or USPS tracking systems.
Failure to notify IHOF ASAP because you are unable to locate your delivered package results in the lost / stolen package as your responsibility.
All parcels are insured and there is a limited time frame to file a claim. If we are beyond the claim time frame IHOF is limited on the actions we can take. Please note the shipping address but be correct to file a claim.
WHAT IF I ENTERED MY SHIPPING INFORMATION INCORRECTLY OR MISSING INFORMATION?
IHOF ships all orders to the shipping address provided by the customer. Pay Pal accounts offer the customer the opportunity to update or change the shipping address prior to completing the order online. If the customer does not properly update the shipping address before completing the order IHOF must be immediately contacted to see if the information can be corrected. If we are not notified within an hour it is highly unlikely the correction can be made. If the package has already shipped, there is a very limited amount of support we can assist with, but we will go over our options to help get your package on the right track.
Customers are responsible for submitting the complete required address information:
Resident name· Apartment numbers
University Names· Dorm Numbers / Campus mail box numbers
If you are shipping the package to an address you are not listed as a legal resident the package most likely will be returned to IHOF as undeliverable. UPS, USPS- United States Postal Service, International Post or private courier will not deliver package to a given address unless the package is addressed to the listed resident. As a result, if you are shipping the package to an address that belongs to a boyfriend, girlfriend, or someone else, you cannot list your name as the recipient unless you list it as "In Care of" / C/O the resident of the shipping address. If you are shipping to a business the address must include the business name along with the customer's name so that the package is delivering correctly. Some carriers will not deliver to a business address, so we will inform you if they don’t.
The IHOF shipping labels are generated by a computerized shipping tool it creates the label based on the zip code/ postal code. If your zip or postal code is not corrected the shipping label may be created incorrectly. IHOF is not responsible for any additional charges needed to reship or retrieve a package. IHOF is not responsible for any lost packages that the address was incorrectly provided.
If your package is returned to IHOF, there is a $5.95 US or $7.95 International fee to have the package reshipped with basic service. You can upgrade to other shipping method for an additional fees.
If a customer no longer wants to receive the package after submitting incorrect address information, IHOF will only refund the merchandise charges when the package is returned to IHOF, the shipping charge fees will not be refunded.